Legal

Refund & Returns

Last updated: July 2026

This policy explains the limited circumstances in which we will replace an item or issue a refund, the short window to file a claim, and the situations we do not cover. It applies to every order and forms part of our Terms of Service.

1. All sales final; no returns of research chemicals

Research compounds are sensitive, batch-specific materials shipped directly from a third-party manufacturer. Once a package has been dispatched, its storage and chain of custody are outside our control and the contents cannot be confirmed as unused or uncontaminated. For that reason:

• We do not accept returns of any product for any reason once it has shipped.
• We cannot restock, resell, or refund returned research materials.
• Do not ship anything back to us without written authorization; unauthorized returns are discarded and are not refunded.

2. When we will make it right (our error only)

We stand behind order accuracy. We will replace or refund at our discretion only where we or our fulfillment partner made a fulfillment error, specifically:

• Wrong item — you received a different product or dose than what you ordered.
• Damaged on arrival — a vial arrived broken, cracked, or leaking, or the shipment was physically damaged in transit.
• Missing item — an item confirmed on your order was not included in the package.

Approved claims are resolved by reshipment of the correct or replacement item where possible, or a refund of the affected item's price where a reship is not practical.

3. Claim window and proof

You must file a claim within 48 to 72 hours of delivery (delivery date per carrier tracking). Claims made after this window cannot be accepted. To be valid, a claim must include:

• Your order number and the item(s) affected;
• Clear photo or video proof — for damage, show the broken vial(s) and the packaging/mailer as received; for a wrong or missing item, show what did and did not arrive;
• Photos taken before discarding any packaging (keep all packaging until the claim is resolved).

4. What is not covered

The following are expressly not eligible for refund or replacement:

• Customs seizure, hold, inspection, or destruction — you are the importer of record and bear all customs risk (see our Shipping Policy).
• Wrong or incomplete address provided by you, or failure to collect a held package.
• "Changed my mind," ordered the wrong item yourself, no longer want it, or found it cheaper elsewhere.
• Your use, outcome, results, or reaction to any product — we sell the compound only and make no claims about performance or effect.
• Delays caused by carriers, weather, customs, or events beyond our control.
• Refusal of delivery, or packages returned to sender due to your action or inaction.

5. Carrier-lost packages (one reship at our discretion)

If tracking shows a package genuinely lost in transit (not merely delayed, and not seized or held by customs), we may — at our sole discretion and once per order — arrange a single free reshipment after a reasonable investigation window has passed and the carrier confirms non-delivery. This is a goodwill accommodation, not a guarantee, and does not apply to customs seizures or address errors.

6. How to file a claim

Email aveumlab@gmail.com within the claim window with your order number, a description of the issue, and the required photo or video proof. We will review and respond with a resolution. Filing a claim does not guarantee approval; each is assessed against this policy.